Customer Care Survey

We would like to take this time to thank you for choosing Hurst Fine Diamonds® as your place to shop for jewelry. Your opinion(s) are of great value to us, whether they are positive or negative, as we strive to create and maintain the highest quality of service and most desirable jewelry experience for all of our customers; we appreciate you taking the time to complete the survey below. Upon completion, you will receive a gift certificate worth $25 (no minimum purchase required for use). Your free certificate is valid 90 days after the date the survey is completed. If you don’t believe the gift certificate will be of use to you within the 90 days, feel free to pass it along to a friend!

 

Store Location: Columbia, MO Lawrence, KS
Time of Day:  Morning Afternoon Dusk Evening
Sales Associate (Name of Employee or Employee Number):
Date: 

Using the following scale, please respond to the below questions accordingly:

  POOR FAIR GOOD VERY GOOD EXCEPTIONAL
1. Please rate the promptness by which you were greeted upon entering the store.
2. Please rate whether or not your experience of the greeting was enjoyable and pleasant.
3. How would you rate the cleanliness of the store and its overall appearance?
4. How would you rate the attitude, tone, and personality of the associate that assisted you?
5. Was the associate that helped you knowledgeable and confident?
6. Please rate the selection of merchandise, and if you found what you were looking for.
7. What is the likelihood in which you would refer a friend to shop at Hurst Fine Diamonds®?
8. What is the likelihood in which you will shop with us again in the future?
9. Please rate whether or not your shopping experience was a positive, memorable, and exciting one.
10. How would you rate the appearance and accessibility of HurstDiamonds.com?
11. How would you rate the ease and navigation of HurstDiamonds.com?

 

How did you hear about Hurst Fine Diamonds®?

For what occasion did you make your purchase/ what brought you in our store?

Please note any merchandise you would like to see more of/ new items you would like us to carry in our stores.

Additional comments: 

 

Would you like to be contacted about your experience with us? Yes No

If so, please list the method by which you would like to be contacted.

Telephone: E-Mail:
 

Once again, we would like to thank you for your valued participation in this survey. By completing this survey, you will help us improve our merchandise selection and customer satisfaction experience.

Thank you, from all of us at Hurst Fine Diamonds®!   Affordable Luxury, Since 1908™